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GUIDE

회원가입 안내

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

주문 안내

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

결제안내

[PayPal]: Virtual Online Account, Credit/Debit Cards supported by PayPal
1. Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a paypal account
2. Payment with credit card (Visa, Master, JCB, Amex, and etc.) - verified by 3D secure accepted

배송안내

  • 배송 방법 : Parcel Service
  • 배송 지역 : worldwide
  • 배송 비용 : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • 배송 기간 : 2 - 5 days
  • 배송 안내 : - Shipping method: EMS
    - Shipping Area: Worldwide
    - Delivery time: 7-14 business days from payment (Same day shipping is not available)

    Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Shipping costs:

    Shipping method: EMS
    International shipping rate:

    USD$30 for orders below USD$100

    USD$20 for orders from USD$100~USD$200

    USD$10 for orders from USD$200~USD$300

    FREE for orders above USD$300


     

    **Only apply to the following countries: USA, Canada, Australia, Japan, China, Hong Kong, Taiwan, Singapore, Laos, Malaysia, Mongolia, Thailand, Vietnam, and the Philippines.


     

    Products will only be shipped after payment has been made.  Shipping will take 7-10 business days (for in-stock items).  Shipping may take longer for some items.  EMS tracking information may take 2-3 days to be available.

     

    International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.  All related fees are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again.  All related costs (return shipping, etc.) will be deducted from the refund.

     

    Worldwide Tracking: https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp



    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

교환/반품안내

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

환불안내

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.


Return Address:


(130-861) "COLORFUL DNA" 2nd Floor, 148-20, Jaegi-dong, Dongdaemun-gu, Seoul, Korea




 All requests for returns and exchanges mustbe made within 7 days of receiving the item (even fordefective items). Once confirmed, items must bereturned immediately and arrive within 7 working days.


COLORFUL DNA must be contacted via the Q&ABoard or KAKATOTALK : colorfuldna before making any returns or exchanges.  

Product availability must be checked first for exchanges. 

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with your name, product's name,and a written explanation on the Q&A Board

If any items are missing from your package, contact our customer service the day you receive your package.


COLORFUL DNA will only bear the shipping costs of defective or wrongly shipped items.  

All other shipping costs will be the responsibility of the customer.  

If non-defective items are sent to COLORFUL DNA along with defective items, the customer will be responsible for all shipping costs.

 

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.


The following are not eligible for returns/exchanges:

  • Any item where the tags have been removed, regardless of if they were defective before arrival.

  • Customized or handmade items.

  • Intimates, innerwear, stockings, swimsuits.

  • Items that show traces of use, wash, or alterations.

  • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

  • All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10days or longer.


COLORFUL DNA is not responsible for problems caused by carelessness of customers.  

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by COLORFUL DNA according to seller and buyer’s protection laws.  


Please wash and care items according to the tips stated on the website.


The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

 

All productsmust be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  

If any gifts that were sent have been used or lost, the customer will be responsible for paying for those items in order to complete a return or exchange.

기타안내



Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.